my new aspire v5 refuses to charge the battery. was working fine this afternoon, now down to 1/3 :(

Pete_M
Pete_M Member Posts: 2 New User

the little green light is lit on the charging transformer.  but the battery won't charge.  thoughts?

thanks,

--Pete

Best Answer

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    Pete_M,

     

    Thanks for the information, I've sent you a PM reply with the first course of action to resolve it, it could be your AC adapter so I've sent one out.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Pete_M,

     

    Does the battery light come on when the system is powered off? If so, it might be a bad charging adapter. Send me a PM with the following information and I'll see what I can do for you:

    • SNID or serial number
    • contact name
    • contact number
    • contact email
    • shipping address
    • date of purchase
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    Pete_M,

     

    Thanks for the information, I've sent you a PM reply with the first course of action to resolve it, it could be your AC adapter so I've sent one out.

  • Pete_M
    Pete_M Member Posts: 2 New User

    that was in fact the problem.  thanks so much!! Smiley Happy

  • alchemisthoc
    alchemisthoc Member Posts: 1 New User

    hey, i have the same problem. my laptop was working perfectly until i updated it to windows 8.1 and then my laptop won't turn on without plugging in the ac adaptor. It shuts off when I unplug it too. The battery is at 78% but it is not charging and slowly draining. How did you fix it/