Issue with Acer Aspire 5749 - Extremely slow/unresponsive

frank_olaf

Hi,

 

My girlfriend has an Acer Aspire 5749 (Core i3-2350 4GB, Windows 7) and ever since last week it's been almost unusable. It just slowed down to almost a crawl.

 

After turning it on, it is pretty slow to start with but it gets even slower once I try to open Chrome on it. I sometimes get the message that there is an Issue with Microsoft Windows and have the option to 'End Process' but even after doing this nothing happens. It is sometimes unresponive as well, just hanging when I try to do something (like restart it or type something into the windows command box).

 

I did a bit of researched and found some people had an issue with Adobe ARM causing their laptops to slow down, so I disbaled this but the prople still exisits. 

 

I've done virus and malware scans and that didn't solve it either. I've also checked all the latest installed programs and deleted those. 

 

Does anyone have any other suggestions (other than reinstalling windows, which will be my last resort)?

 

Thanks,

Frank

IronFly

which antivirus is installed?

frank_olaf

Avast

IronFly

Uninstall and try without any antivirus.

 

if it speeds up, try windows security essential as antivirus.

 

http://windows.microsoft.com/en-us/windows/security-essentials-download

frank_olaf

I'll give that a go. Thanks for your help.

DefectedSound

Hello,

 

You could also take a look at what progamms are starting up on your computer when it starts to run. 

 

No harm also running the free Ccleaner utilty:   https://www.piriform.com/ccleaner/download 

 

Also if that does not fix the issues have you tried restoring the computer to a previous state using system restore?

frank_olaf

Looks like it was an issue with Chrome. I uninstalled it and reintalled it and the laptop is working fine again.

 

Thanks very much for your guys, much appreciated.

 

Frank

DefectedSound

Hello Again

 

Your more than welcome. And thanks for keeping us updated!