Tablet won't charge past 1%

Rachgib84

Ive had this issue for months now tablet won't charge past 1% as soon as you try and unplug charger to use battery dies, also will not charge if tablet is turned off ive tried this.
I have also restored to factory settings and tried every different charger cable and plug that I could buy!!
I have an update waiting that might solve the problem but can't update as needs to be 20% battery life,
Could somebody help please as this was my daughters xmas present and she can't use it!
Model iconica one 7 B1-730hd

-Justin

Rachgib84,

 

I'd like to recommend that you check to see if there are any system updates for your tablet and make sure you are using the most current version.

 

If you already have performed the updates to the most current version, I would suggest contacting your technical support in the area and seeing about getting the tablet checked.