Hulu times out midway through viewing on my tablet. This has just recently started happening. Why?

Tggoodstuff
Tggoodstuff Member Posts: 2 New User

Hulu stops midway through viewing. Why?

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Tggoodstuff,


    I'm not a Hulu user myself, but let me start by asking a few questions that will provide information that myself or others can use.


    What model is your tablet?

    What version of Android are you running (Setting -> About Tablet)?

    What version of Hulu (Applications -> Hulu)?

     

    Has this just started or has it always been like this? Is it a set time, like 5 minutes or just randomly? Do you know if it could be related to your internet connection (is it buffering?) or does the application completely close? Are there errors if so?

     

    Cory

  • Tggoodstuff
    Tggoodstuff Member Posts: 2 New User

    Cory,

    model:B1-810

    Version:4.4.4

    Hulu version:2.18.1.202193

    The app seems to close about 3/4 into viewing a 42+minute show. After reopening the app and attempting to resume viewing, it goes to a commercial then the app closes again. 

     

    I am a new tablet owner/user but have used Hulu for years on my laptop without incident...I also access the app on my android phone.

    Would like to solve this mystery!

     

    Thanks!

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    As I said, I'm not an expert in Hulu and I actually have not have an opportunity to play with the B1-810, but I've got a couple things you can try.

     

    First, I'd recommend uninstalling the app completely and reinstalling it to see if that helps.

     

    Next, I'd look are reloading the operating system. These steps are for similiar models and should work; http://acer.custhelp.com/app/answers/detail/a_id/29893

     

    Let me know how these work for you.


    Cory