Acer E1-572G keyboard combination

oceylantr

I've a keyboard combination problem at E1-572G, especially in PES2014. Solution of technical support was making me try to recover windows, if not worked, they wanted me to get my notebook to them, support service. I cannot understand these delaying activities, it's obvious to do what. Acer will make a bios update like they did in S3 ultrabooks with same problem. Is there a this year plan of Acer, about making a bios update? 

 

Problematic combinations : Left arr + Upper arr + (S or D)

 

For V3 models, there was a solution, we want same one for E1-572G for 11 months

http://community.acer.com/t5/Notebooks-Netbooks/Acer-V3-772G-keyboard-problem/td-p/131977

 

oceylantr

I am trying to find a solution for 13 months and have not finished or got a final solution point. Acer admitted that and took a service call for a BIOS update, but nothing happens for last 4 months. Beyond this, I cannot query my service call, Acer is not giving me a solution for 1 year. Any idea or any voice from anyone?