Acer Aspire v5-573G not charging when charger is plugged in.

Klasus
Klasus Member Posts: 6 New User

I have connected the charger but it is not charging, what do I do?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,016 Trailblazer

    Hello,

     

    Have you checked the output voltage of the AC adapter (19VDC)?

    France
  • Klasus
    Klasus Member Posts: 6 New User
    The charger came with the laptop and has worked perfectly ever since I got it. I have had it for more than a year now. About two hours ago it stopped working. I'm wondering if it's hardware or software related.
  • laurent_14
    laurent_14 ACE Posts: 10,016 Trailblazer

    The first thing, that's to check the output voltage (jack). Step by step.

    France
  • Klasus
    Klasus Member Posts: 6 New User
    The jack is working since the Tv is connected to it and working.
  • laurent_14
    laurent_14 ACE Posts: 10,016 Trailblazer

    Hello,

     

    In this case, your battery is defective. I suggest you to have it replaced by an technician.

    Here are the original batteries for Aspire V5-573G:

    Spoiler
    KT.00403.015BATTERY.POLY.4C.3560mAh
    KT.00403.018BATTERY.POLY.4C.3560mAh
    KT.0040G.001BATTERY.POL.4C.3510mAh
    France
  • Klasus
    Klasus Member Posts: 6 New User
    i think it's the adapter that is damaged. The computer should be able to run without the battery if it's charging.
  • laurent_14
    laurent_14 ACE Posts: 10,016 Trailblazer

    Hello,

     

    You'll find an original AC adapter on your Acer store:

    AK.090AP.016 - AC ADAPTER.90W.19V

    France
  • Klasus
    Klasus Member Posts: 6 New User
    Thank you very much for the help. I mailed both Acer and the store I bought the laptop from but you were the first to provide help. Smiley Happy