Computer shuts off during reformatting

abortle10
abortle10 Member Posts: 5 New User

Hello, I was hoping someone would be able to help me out.  I have an Acer Aspire 5736Z and it went into hibernate where I couldn't wake it up.  I've tried pulling the battery and holding the power button but that wouldn't work.  Eventually I tried doing the erecovery management with the disks and the display comes up but it will get to step 27/37 (drivers for wireless) and just shut off every time I try to restore

 

Sometimes the computer will power up but the screen will be blank and I can hear the sounds from pressing a key......

Answers

  • vvprad
    vvprad Member Posts: 246 Mr. Fixit WiFi Icon

    Hi..

     

    It seems to be a hardware issue. You will need to send the laptop for repair.