Why is my backup not there? I'm using Acer Backup manager on Windows 7 and it worked the first time

raysan
raysan Member Posts: 2 New User

I am trying to back up to an external hard drive using Acer Backup manager.  Used it the first time and all went well.  However, I was running the same job again all day yesterday and when I checked my external drive, nothing has updated since my January backup and my new documents are missing.

Help will be greatly apreciated, otherwise I will have a lot of work to find a new backup tool!

 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    raysan,

     

    Please go through the steps in this article and see if that works for you.

  • raysan
    raysan Member Posts: 2 New User

    Justin,

    Thanks but if you read my question, it doesn't really help, as I had already successfully backed up (1-2 months ago) and started a manual backup with the same job.

     

    The manual backup looked like it was working but afterwards, there was nothing saved on my external drive.  When I try it now, I get an error message 'Undefined Error' and manual backup won't start.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    raysan,

     

    The reason I linked that article with steps is because you ran a manual back-up. I'm not sure it was pointing to the same location as the automatic one does and wanted to make sure it did.