Acer Switch 10 SW5-011 do not boot when in docking station (Freeze on Acer logo).

Tekade
Tekade Member Posts: 7 New User

Hello!

I've just bought Acer SWitch SW5-011. Unfortunatelly there is a problem to boot into Windows when it's connected with the keyboard. It's stuck on the Acer logo. I can start the system only without keyboard and connect it later.
I've updated docking station and BIOS firmware to the version available on the website. I've restored the system and tried before and after installing Windows updated.


Any ideas what can be wrong?

Thanks in advance for support!

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Tekade,

     

    Couple thoughts would be to reset the BIOS to default and see if that helps? 2nd might be to take a very small amount of rubbing alcohol and a quetip and clean the contacts.

     

    Let us know if either of those help,

    Cory

  • Tekade
    Tekade Member Posts: 7 New User

    Hi!

     

    Thanks for your suggestions. I tried both, but unfortunately it didn't fix the problem. Do you have any other ideas?

     

    Thanks in advance!

     

    Tekade

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Unfortunately, I don't. I did ask a contact in our repair center if he had heard/seen something similiar and he had not.  You might want to contact your local support team.