after performing a factory reset on my 510 I cannot upgrade from 3.2.1 can you help please

johndavies7
johndavies7 Member Posts: 2 New User

after performing a factory reset i find i cannot upgrade from os 3.2.1 when i try to update it says poor network connection.can you help please?also what is the latest version of android that i can upgrade to ?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's not a factory reset fault/issue, Acer just shutdown the old FOTA servers.

    are you sure you have an A510 and not an A501?

     

    bu the way, on the Acer support website you will find images to update your device to 4.1:

    http://us.acer.com/ac/en/US/content/drivers/4050;-;A510

     

    you need first to upate to 4.0 and then to 4.1

     

    just select the operating system and click on OS tab.

     

    double check your build version and download the one that matched yours.

    on your tablet

    settings/about tablet/build version

    I'm not an Acer employee.
  • johndavies7
    johndavies7 Member Posts: 2 New User

    thanks for the prompt reply it is a 501 not a 510 my fault!I will follows your advice asap.Thanks again