TPM enabled but not found by Win 7

TIAA
TIAA Member Posts: 1 New User

Hi,

I need to use BitLocker but when I try and enable it I get the message: A compatible TPM Security Device must be present on this computer.

 

Model: Travelmate P256-M-55EG

BIOS Ver. 1.26

OS: Win7 Enterprise 64bit

In the BIOS the boot mode is UEFI and under 'Security':

    Supervisor password is set

    Current TPM (TCM) Version: F-TPM (greyed out) 

    Current TPM (TCM) State: Installed (greyed out)

    Change TPM (TCM) State: Enabled

 

Do I need enable SecureBoot for Windows to see the TPM?

If so, how do I configure SecureBoot please?

If not, why might it not be seeing it?

 

I have to say, Acer documentation is woefully inadequate. The user manual (the only one available for download from the Acer site for this product) doesn't even mention this side of things.

 

Many thanks.

 

 

Answers