sw5-271 Switch 12 - Mouse functions sometimes do not work.

Exile03330
Exile03330 Member Posts: 3 New User

Hello,

 

Sometimes when I turn on the keyboard the mouse functions do not work. I cannot left or right click and the pointer nub does not respond. Any ideas? 

 

Thank you!

Best Answer

  • Exile03330
    Exile03330 Member Posts: 3 New User
    Answer ✓

    Turns out it may be a physical problem. I ended up getting it exchanged and have not had any keyboard/mouse issues.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    You may install the latest chipset driver released for this model :

     

    ChipsetIntelChipset Driver10.0.224.0 MB2015/02/10Download

     

     

    Click the Kudos kudos-thumbs-up.pngto say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

  • Exile03330
    Exile03330 Member Posts: 3 New User

    Thank you for your quick response! However, that seemed to work temporary. The mouse functions were working great, but are now not working. I have no problems with the keyboard connecting and working correctly. Still not sure why the mouse is having issues. Any other ideas?

  • Exile03330
    Exile03330 Member Posts: 3 New User
    Answer ✓

    Turns out it may be a physical problem. I ended up getting it exchanged and have not had any keyboard/mouse issues.