can`t find image path

mowannariley
mowannariley Member Posts: 1 New User

i purchased the usb drive to make my computer back to new and when i tried to do it,it said failed due to can`t find the image path....M:/RecoveryImage/install.wim.....

 

 

can some one help me please.

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Sorry you are having problems installing your media. I want to help, but need more information to do so. Can you please provide the first 10 digits of your serial number (the 22 digit one, not the SNID number), and the part number for the USB recovery drive you are using?