Acer Aspire Switch 10 - Stuck at boot screen (Acer logo)

Mo3r
Mo3r Member Posts: 4 New User

Hi. My Aspire Switch refuses to boot. It always hangs up at initial boot screen with Acer logo and spinning circle. Circle continues to spin forever (I have to hold a power button to turn it off). It worked fine for about a month, but one day I got this problem. I tried to boot it without dock and SD card, but it didn't help. Does anyone know what can I try to do?

My version is SW5-012-11K1 NT.L72ER.004 (64 GB, FHD model), bios 1.06.

Best Answer

  • Mo3r
    Mo3r Member Posts: 4 New User
    Answer ✓

    I've just got my tablet from repair service. They replaced the whole motherboard.

    The topic can be closed.

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    On other Acer tabs you can hold down the power and volume down buttons at the same time and go into the boot menu. Your options should appear but is likely you will need to do a recovery.

  • Mo3r
    Mo3r Member Posts: 4 New User

    Yeah, I know about the recovery feature, but I wanted to solve my problem without it. Fine, I'll try it, maybe some option just to boot it will be there.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    OK so just move in stages and the boot menu will tell you if there is any device that it recognises as bootable.

     

    If there is a eMMC or SDD that is probably your boot drive. Select it and wait for a while (if in the middle of an update it make take a few minutes. If confused then who nose.

     

    After that it just depends on how knowlegable you are. The easy answer is to just perform a recovery. The "I have more time than sense" answer is to boot from another drive (Windows to Go is very handy for this since it has the right UEFI signatures) and then examine the volumes on your SDD. If you never see anything after "Acer" then I would suspect a valid but faulty boot partition.

     

    Is possible that your recovery drvive has a selection for "repair" & that is where I would start.

     

    Must admit that I buy flash drives in quantity and with any new Windows computer when updated and stable I now use two flash drives. An 8GB for a system recovery disk and a 32 or 64 GB (depending on the tab) for a full system image. Neither requires any additional software. I then put both in a zip-loc with a label of the PC, OS, date, keys, and other info and file. I have a number of baggies.

     

    Personally hate to do anything twice.

     

     

  • Mo3r
    Mo3r Member Posts: 4 New User

    Hi again. I suspect that my disk is corrupted.

    I tried to use a recovery, it says that disk is locked.
    I tried to disable Secure Boot, detach dock and my SD-card. It didn't help.

    After that, I tried something from here. bootrec /fixmbr and /fixboot says "A device attached to the system is not functioning". /rebuildbcd says "Total indetified Windows installations: 0".
    I opened Diskpart, it says that there are no volumes, there are only Disk 0. But it says that it has 58Gb free of total 58Gb. And it doesn't have partitions.
    Wmic says, that there are 3 logical disks: С:, E:, X:. X: - current disk, it is marked as Boot. It has 5 folders: Program Files, sources, Users, Windows, EFI. C: - standart disk, which is main and should have Windows. But I can't open disk C: or browse its files. It says "The semaphore timeout period has expired". I tried to run chkdsk for C:, it says "Cannot open volume for direct access".

    What I have to do now?

  • billsey
    billsey ACE Posts: 34,276 Trailblazer

    You need to contact Acer support. It sounds as if the SSD has failed, so it will have to go in for repairs.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mo3r
    Mo3r Member Posts: 4 New User
    Answer ✓

    I've just got my tablet from repair service. They replaced the whole motherboard.

    The topic can be closed.