Acer Aspire e15 randomly shutting down

Shelmstr1
Shelmstr1 Member Posts: 1 New User

I got a new Acer a few months ago and it worked fine in the beginning.  In the last few weeks, it has been randomly shutting down.  It does not show the normal shut down message you would see when using power button or Start Menu but just shuts off.  When it comes back on, it says Windows did not shut down properly.

 

I seemed to have narrowed this down to when I move the screen or move the laptop.

 

Any possible solutions aside from dealing with returning to Costco?  I ordered online so they don't even carry in stores so it might be a big hassle.

 

Thanks!

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Usually shutting down with no warning is caused by overheating. If you have your reciepts, you should have no problem walking into Costco and returning it.