How do I contact Acer to get a replacement keyboard for my brand new desktop?!

Catsby2003
Catsby2003 Member Posts: 2 New User
in 2015 Archives

I bought my computer on January 1.  The keyboard was defective from the beginning - the hyphen/minus sign on the numeric keypad has a life of its own. It fills my password window when I boot up, and yesterday an open text document had pages of hyphens.  I've had it in more than one port and the problem shows up in both.

Anyway - I'd like to Chat with Acer (rather than making a phone call), but the system doesn't like my serial number or SNID.  I got both these numbers from running the Acer tool, so I know they're right.  And my computer is registered on the Acer site.

How can I get through to Acer?

Thanks, everyone!

Best Answer

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓

    A private message has beeen sent to you.

  • Catsby2003
    Catsby2003 Member Posts: 2 New User

    Following up:

    Sharanji let me know he thought the Chat system was having problems with serial/SNID.  He advised me to try again in a day or so.  I tried this morning and this time the system accepted my information.  The Chat agent was very pleasant and efficient - and a new keyboard is on its way.  :-)

    Thanks, Sharanji!

Categories