Acer Aspire E5-571-5552 fn keys not working

chrisjohn

Tried everything.  Even purchased the Acer recovery thumb drive.  Sigh.... I will never buy an Acer again....  Any ideas.  Launch manager is running....

JackE

Did they ever work? When did you purchase the machine?

 

Jack E/NJ

chrisjohn

Yes when out of box.  Since installing an SSD, they have not.  Though a factory fresh install via Acer would do the trick but I'm out the 44 dollars.

JackE

Other than physically disturbing other parts of the machine, I doubt the SSD has anything to do with the problem unless bios changes were inadvertently made affecting keyboard options. So I'm gonna guess that your keyboard ribbon connector to the mainboard somehow became partially loosened or otherwise not fully seated. You might want to try popping the keyboad off the case (held in by a half-dozen plastic catches near the top edges/sides) and  re-seating the connector a half-dozen or so times to assure contacts are  clean and well-seated.

 

Jack E/NJ 

chrisjohn

Guess i need to audit myy QC officer. Ribbon cable had backed out during the reassembly. 

 

All keys back to functional.  

JackE

Good work. Glad you found the problem!

 

Jack E/NJ