Hi, My Aspire E15 completely shuts off when charger is pulled out. Wont start without power cord

liyah

Have this laptop a couple of months for sons schoolwork. Now it wont stay on unless power cord in. When its on, verything goes fine, it battery icon says its at 98%avaliable (plugged in, not charging). As soon as cord is out, it dies completely no power even when start button pushed. Help!

philetus

It sounds like a bad battery or you have hardware problems with the voltage regulator part of the motherboard. It's also possible the battery plug is loose inside.

GuruAid-CS

Important: If you are not comfortable following the steps below, it is recommended to take your laptop to nearest Acer service center if it is under warranty. To do this, the following link can be helpful:
http://us.acer.com/ac/en/US/content/service-contact

 

Following the steps below may resolve the issue:
1. Shut Down your laptop, then plug-off the power adapter, and then remove the battery from your laptop.
2. Now, keep the Power button on your laptop gently pressed for around 40 seconds.
3. Reconnect the power adapter without inserting the battery.
4. Power On the laptop.
5. Once you are into Windows, Shut it down again.
6. Now, remove the power adapter, then reseat the battery, then reconnect the power adapter, and then reboot again.

 

If the issue still persists, you may consider recalibrating the battery. To know more about this, the following links can be useful:
http://acer.custhelp.com/app/answers/detail/a_id/11574/~/how-do-i-calibrate-my-battery%3F
http://acer.custhelp.com/app/answers/detail/a_id/2430/related/1

 

If the issue still persists, there may be some issue with your battery. It is recommended to try using a spare battery (if possible) and see if it helps.

 

Hope this will help you.

liyah

thanks, i may have to take it in. Thank god for warrenties