I'm trying to learn how to use the Crysral Eye Software -- i have a video but no sound?

baywalk42
baywalk42 Member Posts: 2 New User

I'm not recording any sound when I use the crystal eye camera -- can't find any instructions in the laptop software?

Best Answer

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon
    Answer ✓

    When you launched the app for the first time you should have recieved an option to Allow or Block the use of the microphone and webcam with this software. If you accepted then it should work. However, it seems that is not the case so I would recommend checking your Mic settings.

     

    Try some of the suggested troubleshooting steps in the following article:

     

    http://acer.custhelp.com/app/answers/detail/a_id/34585

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon
    Answer ✓

    When you launched the app for the first time you should have recieved an option to Allow or Block the use of the microphone and webcam with this software. If you accepted then it should work. However, it seems that is not the case so I would recommend checking your Mic settings.

     

    Try some of the suggested troubleshooting steps in the following article:

     

    http://acer.custhelp.com/app/answers/detail/a_id/34585