Poor Customer Service. How to get in touch with someone from Acer that actually cares?

dcny6923

Hello All, 

 

I like some of the other people in this forum have experienced some really bad customer service with Acer. I have had 2 support cases, and in both support cases, each analyst suggested a System format to resolve simple issues such as a USB drivers not updated. Even when mentoning that a format should be a last resort not, a first resort step, the tech insists that this is the only way. After the format my issue still persists. 

 

Both of my support cases are still not resolved, and I wanted to know from the community on how to file an executive complaint on the lack of a functional customer service department?

 

Thank you in advance for the help.