Not communicating with a USB 3.0 external hard drive

squeezelouiseZZ
squeezelouiseZZ Member Posts: 3 New User
edited March 2023 in 2014 Archives

Hello everyone,

 

I have an Acer Aspire 5750Z notebook which has fallen out with it's best friend the 2TB USB 3.0 Seagate expansion drive. The acer does not want to communicate with the external hard drive and will freeze, crash and stop responding. When the hard drive is not connected, the Acer is quite happy infact it works faster than it did before. Here is a list of the things I have done in an effort to get the hard drive working with the acer but if anyone has any bright ideas on how I can resolve this issue I would be very grateful.

 

 

1) I have removed the IDE ATA/ATAPI controllers software. The acer restarted 3 times (to be expected) and reinstalled the missing drivers.

 

2) I have managed to gain a limited amount of access to the seagate where I partitioned one sector but it crashed again before I have the chance to do the other, and I have been unable to access the seagate since.

 

3) When I view disk management, I am never able to see the seagate drive sectors E and F but occassionally after running the seagate drive settings software I will see drive E but I am unable to access it.

 

3) I have checked the device manager for hardware conflicts both with the seagate conected as well dissconected and there are no hardware conflicts

 

4) I am tempted but not sure if I should flash the BIOS with this BIOS_Acer_1.21_A_A

 

Any suggestions would be appreciated.

 

Many thanks

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Have you tried something else in the USB port to determine that it is the problem? Are you able to access the USB HDD from another computer? If the USB port is good, you should run a diagnostic on the HDD from another computer.If the USB port fails and reinstalling the drivers doesn't help, you might have a defective hardware controller on your motherboard. You can update the Bios and see if it solves the problem.

  • squeezelouiseZZ
    squeezelouiseZZ Member Posts: 3 New User

    Hi,

     

    Yeah, I recently bought an adapter for connecting a desktop HDD to my laptop and have been able to use my two extra desktop hard drives in the same USB port on different occassions. Like you advised, I will definatly flash the bios as the current bios version is 1.12 with the version I found on this website BIOS_Acer_1.21_A_A .

     

     

     

    I have never flashed a bios before so I am off to You Tube to find out how!

     

    Many thanks for your suggestions ACE Pioneer