Aspire 7736Z - Bluetooth card

Have you checked on Device manager, selecting "show hidden devices" on View tab, if BT module appears?

any Yellow exclamation mark on Device manager?

Hi. Dev Mgr shows NO instance of any Bluetooth hardware, either hidden or unhidden. I assume I'm looking in the correct spot within Dev Mgr, that is: BT should be its own branch off the Computer at the top. Anyway, there is no BT showing, unless it's somehow buried inside the USB branch. It should not be showing up there; it should be showing up, as I said, right below the Computer main trunk. There are no other yellow exclamation marks in evidence.

BTW, this is Win 7 Home - it should be capable of handling BT, right?

Why can't Acer just have a sub-site called parts.acer.com? (I know that's not your area, just whining...)

So, where does one go for parts at Acer - to get a proper replacement.

Hoib

http://global-download.acer.com/GDFiles/Driver/Bluetooth/Bluetooth_Broadcom_6.2.0.9700_W7x64W7x86_A.zip?acerid=633917925135038054&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%207736Z&OS=ALL&LC=en&BC=ACER&SC=PA_6

Give a try to install BT drivers:

check if it appears.

if not.....i will send a PM to the best Acer parts finder community member.

Hello Hoibie,

You'll find below the part numbers of BT boards for Aspire 7736Z:

BH.21100.004 - MODULE.BLUETOOTH.T60H928.33 (FOXCONN)

BH.21100.005 - BLUETOOTH BD.ATHEROS.AR3011 (FOXCONN)

In which country do you live?

Hi - thanks for stopping in. I'm in the US. I do see those in the Shop Manual I D/L'd.

So are you saying I can use either of the two? Or just one? If one, which one? Or are both going to be needed? If you look in the shop manual, it shows a picture of a BT card being accessed/removed/uninstalled. It seems to indicate only one card/device is being used. Quite confusing at this point.

Hoibie

I'll bet the card was omitted. Driver install fails: Device Not Found. Question: Do you know if perhaps the BT adapter would show up in BIOS if indeed it is present?

Hoibie

Not sure about BT module on BIOS, never see a page with that information.

the only thing you can do is.....open your notebook.

@Hoibie:

Could you give me the first ten characters of the laptop serial number? Only the first ten.

OK, here's the S/N (first ten):

LXPJB02092

I have the SNID too if we need it.

Hoibie

Hello Hoibie,

P/N: LX.PJB02.092

Model: Aspire 7736Z-4809

OS: Windows 7 Home Premium 64 bits

You don't have a BT board in your original laptop. There are a wifi board and a modem board.

You can install one of the BT board listed on my previous reply.

You'll need perhaps this cable: 50.PJA01.004 - Cable bluetooth.

On the Acer webiste, I only found the Broadcom driver (BH.21100.004) but not the Atheros driver (BH.21100.005).

missing Atheros drivers on Acer support website, will not be a problem. Smiley Happy

@Ironfly: For me too! You are the king of the driver...

OK, we're almost done, folks. I just need to get one BT board. Now exactly where does one order these parts, the BT board and the attaching cable? Acer doesn't seem to have a parts dept that I can find. Am I going to have to go to a third party vendor (and risk not getting the right part)?

H

Hello Hoibie,

You can request a quote and place an order from your Acer store in using the customer service form.

In the form:

1- You select in "Please Select a Subject: Other"

2- In "Describe the Problem:", you indicate the S/N of the laptop.

3- Example:

"Price request for the following spare parts:

- P/N, description

- Etc"

You'll receive a quote by mail (pdf document). You can also phone them.

I thought this would be easy! But, no.... I have the BT card and connector cable in hand, but...

I cannot find the BT mounting area. When I try to find the BT installation point on the motherboard, where is it? If I take off just the large "L-cover" I cannot find the BT mounting point. I see the RAM area, the hard disk, the PSU/fan assembly. Do I need to take off the keyboard? Do I need to take off the screen? How much of the outer shell do I have to disassemble or remove to get far down indside the case where the BT card can be installed?

Could someone please guide me to that location on this laptop?

Hoibie

Hello Hoibie,

I send you a private message.