Question: eRecovery Factory Restore and Pre-installed Software

calhydro
calhydro Member Posts: 1 New User
edited March 2023 in 2014 Archives

For Those That Have The Knowledge:

 

I'm attempting to Factory Restore a Aspire 5349 that had Microsoft Office pre-installed. Does the Factory Restore option include and option for factory installed purchasued software such as Microsoft Office?

 

That You In Advance

Calvin

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Did you get an email with the Purchased product key? The Recovery will install the software that came in the laptop. You will have to enter your purchased key and update it.