Screen goes black and blank

spshink
spshink Member Posts: 2 New User

I have Switch 10 sw5-11-18R3. Lately after signing in and using the screen will go black and blank. If you press the windows logo on above the ACER logo the lock screen appears. If I swipe across the sign in screen briefly flashes than display is back to where I was working on.  This happens sometimes every few minutes. sometimes not at all.  Anyone have any ideas. 

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Go to Control Panel>Power and check for the display time out. Suspect you have not selected a screen saver.

  • spshink
    spshink Member Posts: 2 New User

    This happens while I'm using.  Not while idle   screen saver is set to never and sleep is set to never  problem happens intermittently still

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Does it act like it's gone to sleep, so it wakes back up right away as you use it? Or does it act more like the computer is still running in the background but the screen isn't working?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I'd select a screen saver. That way you would know if the SS was it.