Memory compatibility for eMachines E730 laptop please?

gwmbox

I purchased some more RAM (4GB stick) for an eMachines E730 laptop but it blue screens when this RAM is inserted.  It has an existing 2GB Ram Stick, but leaving that in or taking that out yields the same result when I add the new RAM.  It boots fine when the new RAM is not installed, so it is obviously not compatible.

 

The laptops SNID is ***** if that helps at all

 

It is running v1.19 BIOS, I could update to v1.23 if it is a way to fix this issue but the info on that version shows nothing about memory fix.  I am always loathe to doing a BIOS Flash unless it is absolutely needed.

 

I have also tried to do an update via the software update utility but it is not loading anything.

 

Finding anything complete about this brand is proving difficult until I notivced support was Acer, so here I am

 

Can anyone give me a list or show me where I can get a list of compatible RAM for this laptop please.  The downloadable manusl do not list memory compatibility.

 

All help appreciated

 

Cheers

 

Greg

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, account numbers, etc.]

laurent_14

Hello,

 

Could you indicate me the first ten characters of the serial number (S/N)?

gwmbox

LXN9802081

laurent_14

Hello Greg,

 

1- You'll find the compatible memory on the Crucial website (you'll have to buy two new memory sticks).

2- Your actual memory stick have they the same frequency and latency?

 

Note:

P/N: LX.N9802.081

Model: eMachines E730-372G32Mnks