Acer Aspire M5-581T Restore disk

Darius

I have an Acer Aspire M5-581T. I purchased it directly from Acer. This was a settlement based on a class action suit. I was required to buy a refurbished. As such I did not receive my Restore disk, or anything else in the package, although I paid additional cash around $195 on top of the allowance. 

I am now receiving a message that my "computer needs repair" with a File:/BCD and Error code : 0xc000000d.

Basically, my operating system appears to be "gone". I have called and searched for help, but short of paying $99 per half an hour to someone in India to fix it, I have found no help. Should I not be able to receive a restore disk from Acer?

Acer's website will not even give an option to talk to anyone. All I get is "your warranty expired on 3/12/2013. I did not even own this laptop then!

 

Any help or suggessions will be greater appreciated.

Darius

IronFly

I would suggest you to rebuild the BCD (Boot Configuration Data) from Command prompt and check if that helps.

 

1. Insert the Windows 8 installation/recovery media and boot the computer using the disc.

if you don't have a media installation or recovery:

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

 

Note: You need to check the computer manual on how to set CD/DVD drive as the first boot device in the BIOS.

 

2. Once you boot using the Windows installation disc, on the Windows 8.1 installation window, click on Repair your computer.

 

3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair. If that does not help, go for System restore. If that works fine, then create a system restore point so that next time you encounter any problems you may always restore the computer to the recent system restore point created.

 

4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.

 

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

 

Once the command completes, restart the computer.

 

if this doesn't work:

Acer recovery media:

if you are in the US you can buy it:
http://store.acer.com/store/aceramer/en_US/eRecovery

if you are outside the US, you must call/email your regional Acer support service:
http://www.acer.com/worldwide/support/#_ga=1.157815354.1650522051.1412414371