Sound not working

Member Posts: 4 New User
edited March 2023 in 2014 Archives

Hello, I recently got this laptop, Acer Aspire E5-521-23kh with windows 8.1. I have it set up as a desktop so to speak, using a monitor with hdmi cable, wireless keyboard and mouse, and have speakers that use the headphone jack. Just yesterday I started having issues with the sound, it would suddenly turn off even with my speakers powered on. Restarting the computer, or disabling the speakers and then enabling them helps, but it turns off eventually. And today I've had the sound working but has static/distortions with the sound.

 

I don't think it's an issue with the plug in speakers, as I've unplugged them and sound still wasn't coming out of the laptop speakers. But using troubleshooting for windows, it says there are no problems with sound. I've checked in device manager, and under audio inputs/output I've checked that all devices had up to date drivers. I've only had this laptop for a month, and I have no idea what the cause could be. Any help would be appreciated.

Answers

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    You should qualify for official Acer warranty phone/chat support. So click support at the top of this page. Choose your country. Then click contact Acer. Don't delay.

     

    Jack E/NJ

    Jack E/NJ