Touch pad not working - Aspire E5-471P

Pandakanalen
Pandakanalen Member Posts: 2 New User
edited March 2023 in 2014 Archives

Hello 

 

I just received a brand new Acer Aspire E5-471P 34CL from a friend. I was gonna format the current windows 8.1 and replace it with windows 7. 

 

After the format however, i cannot get the touch pad to work. In fact, it doesnt even show up in the hardware manager under mouse and other devices. The touchpad was working with windows 8.1, so its a software issue.

 

I have tried installing the synaptics driver and the elantech driver from acers support site to no avail.

 

The windows 7 version is fully updated.

 

Any suggestions?

 

Edit:

 

If noone has a solution i am going to try formatting it again and installing windows 7.

If that doesn't work im going to install windows 8.1 again.

And if it still doesn't work, its going straight to Acer.

Answers