How to get past an error message in the Windows 8 Upgrade Assistant to procure Windows 8.

101JOE
101JOE Member Posts: 1 New User

New AM 3450-UR10P system is going thru the Windows 8 Upgrade Assistant program results in an error msg that reads " Internal Error: Error retrieving the scan report."  This precludes going further in the procurment fuction.  Microsoft tech sent 4 hour and can not find a solution.  We did remove all the firewalls and security systems.  Any suggestions?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm sorry you're having issues with the Windows 8 Upgrade Assistant. 

    I have not, to date, had anyone report this issue.

     

    While we recommend using the Windows 8 Upgrade Assistant, it is not completely necessary when installing Windows 8. We recommend the tool for use when upgrading to avoid some application issues or driver issues.

     

    The Upgrade Assistant does not procure Windows 8. 

     

    You will still require Windows 8 either in a downloaded form or on media to install, as well as a Windows 8 product key.

     

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