Can you still purchase system disk from Acer?

jaeco
jaeco Member Posts: 1 New User

I have an older laptop, Acer Extensa 5420, and I cannot get rid of the virus or whatever issue it has, and I don't need the info that is on the computer.  I called Acer today to have them send me the disks and they said they don't have them anymore?  I just purchased one for another computer so I thought that was odd.  I was reading that you could do a clean install from the computer itself, but I was told that wouldn't necessarily get rid of viruses, etc.  Thanks!!

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