dvd only sees cd

riansdad
riansdad Member Posts: 5 New User

Hi

I have an Apire Z5600 all in one , the problem is with the Optiarc Ad-7643s DVD.

It will open CDs but not DVDs .

Windows 7 devices manager shows it as being a SCSI CD ROM.

 

I've tried uninstalling driver and rebooting , still the same

 

Any ideas

 

John

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Optical drives use different lasers to read CDs and DVDs. It is possible the DVD laser has failed in the optical drive. You may need to contact technical support in your region, to inquire about repair service options.

  • riansdad
    riansdad Member Posts: 5 New User

    Hi

    I have scoured the internet and apparently this is a common problem across lots of PCs and lots of cd/dvd drives.

     

    Aparently this is due to a Windows update , the problem is now is to find out which .

     

    I intend to uninstall the updates one by one until it rectifies itself and then update one step at a time

     

    John

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