trying to recover computer, erecovery keeps showing Please wait a moment. How can I continue?

donpunch
donpunch Member Posts: 1 New User

I am helping niece with Acer Aspire 5551 notebook. She gets welcome screen on boot but stops at Welcome page, does not show here login logo, mouse works but that's it.  Safe mode does not work with F8.  I have copied Documents and Picture

via an external disk case inputed to another computer.  Ready to restore to factory settings. On power up, did Alt and F10 to get to Erecovery and it just continues to say Please wait a moment.  Don't know why this is so or how to continue.

Any ideas?  She has no recover disks and Product Id for W7 64 bit has worn off bottom.

Answers

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    Good news, Bad news. Sorry about this but it sounds like the hard drive may need reformating with a bootable disk that can reformat the whole drive, or if it is a mechanical failure, another hard drive. The good news is that you should be able to get a copy of the recovery disks. Go to http://store.acer.com and put in the SNID or serial number in the system to see if they are available. If not, call the phone number on the website. They may be able to help you more. They don't cost that much.

This discussion has been closed.