System does not recognize serial number

jay_yahoo
jay_yahoo Member Posts: 1 New User

I need help on a power button issue on an Aspire Switch 10 but the system does not recognize my serial number. Any suggestions on what I can do to get help? The unit will not turn on so I am trying to input the serial number printed on the label on the case but get the messsage

"That does not appear to be a valid serial number, please check the serial number on your computer and try again. If the serial is valid and you are still unable to continue, please "

 

The message just ends at this point

 

Thank you.

Answers

  • billsey
    billsey ACE Posts: 34,291 Trailblazer

    Verify that you are checking on the right site. They don't allow serial numbers from the UK on the USA site, for instance.

     

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
This discussion has been closed.