my S241HL has no picture

tonyzzzz
tonyzzzz Member Posts: 1 New User

hi, I have a S241HL (3 months old bought from newegg.com), it was working ok yesterday. 

 

today there is no picture, screen becomes black, LED is yellow. tried to power off and power on the screen, I saw the big "acer" logo and then the "engergy star logo".

 

the PC with the same cable works fine with another monitor.

 

All the 4 control buttons on the buttom do not work. no OSD menu..

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Contact newegg or acer support service, since you already tested with another monitor and cable/PC works; probably is an hardware issue.

     

    if you want to be 100% sure, test your S241HL with another PC or notebook with some video output.

    I'm not an Acer employee.
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