Hi Guys!

Hi,

I've just purchased an Acer Liquid E3 smartphone on contract from 3 in UK.

Bought it end of June 2014 and was mightily impressed with it......until after 2 months it just would not turn on! On charging I got a blue light and the phone just vibrated. I connected to PC via USB and Windows did not recognise the phone, which just lay there inert, vibrating happily to itself!

Strait back to 3, whereupon I was told it's not their problem as phone over 28 days, so I had to return it to Acer. And that's where the misery kicked in.

At first I was impressed: I phoned Acer and told my woes to the nice Indian gentleman sitting half a world away. He had no idea what was wrong with the phone, so off to Acer it needed to go. I had to phone UPS to collect my phone and was offered same day delivery! Off my new phone went; "No problem" thought I, "I'll be updated by email or phone when the phone's received by Acer". How wrong could I be?!

I checked the UPS website and saw that the phone had been received by Acer, but still no word.

I left it a few days (a week!) and checked Acer's online Service Check page. My case status is just "open"; no details on whether Acer received the phone, status of repair or even if anyone had checked the phone!

So I used the chat function, only to be told the repair team will contact me; they couldn't answer why they couldn't tell me. Apparently the tech/chat team do not have access to that information.

So, sorry about the long introduction to my Acer experience; it's not really good. I'm now a week and a half in with no Liquid E3 and no idea how long I'll be without it, or what is actually wrong with my phone. My status is "open"!