M5-481T crashes during hibernation

Worrier_King
Worrier_King Member Posts: 3 New User

..."sometimes"

 

When I press the power button to put my laptop in Hibernate mode, the screen goes dark, but the blue LED doesn't turn blinking orange.   When I turn the laptop back on, I get the Windows "your computer did a bad shutdown" message, and windows proceeds to do a cold boot.

 

I installed windbg, and got the follwoing data from the kernel dump:

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80049ce060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800a867910, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f3d000 pci

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`02f378d2 : 00000000`0000009f 00000000`00000003 fffffa80`049ce060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02ed285c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02ed26f6 : fffff800`03078140 00000000`002f653f 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02ed25de : 00000070`d1d11596 fffff800`00b9cb18 00000000`002f653f fffff800`03045a68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02ed23c7 : 00000012`b00102c1 00000012`002f653f 00000012`b00102e8 00000000`0000003f : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02ebf8ca : fffff800`03042e80 fffff800`03050cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> lmvm pci
start             end                 module name
fffff880`00f3d000 fffff880`00f70000   pci        (pdb symbols)          c:\symbols\pci.pdb\CB76D2E9B4BD4058A1AD2452855153671\pci.pdb
    Loaded symbol image file: pci.sys
    Image path: \SystemRoot\system32\drivers\pci.sys
    Image name: pci.sys
    Timestamp:        Sat Nov 20 03:19:11 2010 (4CE7928F)
    CheckSum:         00033150
    ImageSize:        00033000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     pci.sys
    OriginalFilename: pci.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  NT Plug and Play PCI Enumerator
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

 

It looks like the Windows 7 PCI driver causes the crash, but I suspect that means the real culpret is hardware.

 

I updated to the latest BIOS, but that didn't effect this issue.

 

I'd appreciate any help debugging this issue further.

Best Answer

  • Kyler
    Kyler Member Posts: 66 Devotee WiFi Icon
    Answer ✓

    Are you running all the latest drivers from the Acer site?  If the only problem you have is coming out of hibernate, I wouldn't think it is a hardware problem. Are you running Acer OEM Windows 7 or is it another version of Windows?

Answers

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