Acer Aspire V5-431 black screen / blank screen problem

hwahwa00
hwahwa00 Member Posts: 4 New User
Hi
I have a problem with my laptop Acer Aspire V5-431
It's a black screen / blank screen

It happened before
This is the 3rd time

The 1st time happened when I shut down the laptop after I finished my homeworks and next day when I turned it on, there's only black screen / blank screen
So I sent the laptop to the computer shop to be repaired
I think he reformat the laptop
As the result, it worked fine

About a few months later, it happened again
But this time, I didn't send it to the computer shop
After a few days later the black screen / blank screen problem solved by itself (?)

The 3rd time happened when I left the laptop open for several hours after I finished with my homeworks

I want to know why this black screen / blank screen happened and how to fix it
Please help me

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    It is hard to say what is causing this without knowing more information. Sometimes software issues can cause the screen not to display, and sometimes the problem is hardware related. When your display goes completely black, are you able to see LED lights showing the computer is still on? If so, will the system come back on if you shut it down and power it back on again? You may have to hold the power button for 5 seconds to shut down the system.

     

    If the system will shut down and come back on with a lit screen, I would suggest you reload your video driver, or possibly even your whole operating system.

     

    If reinstalling the operating system or video driver doesn't fix your issue, I suggest contacting technical support in your region to inquire about repair options.

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