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I recently learned of Acer BYOC and have begun experimenting with this service. Suddenly, Acer Portal would crash at launch with the following information:
Problem Event Name: APPCRASH
Application Name: AcerPortal.exe
Application Version: 126.96.36.1991
Application Timestamp: 53e20cf2
Fault Module Name: USER32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba59
Exception Code: c0000005
Exception Offset: 0003da5f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I tried rebooting, uninstalling only Acer Portal, reinstalling only Acer Portal, uninstalling Acer Portal and AOP Framework, reinstall both in various combinations without success.
I finally found the problem. If Acer Portal tried to log-on with my existing Acer ID, Acer Portal will crash. After I created a new Acer ID, Acer Portal launches normally.
This is happening with Acer Portal Setup v3.01.2011, which I downloaded this morning as well as yesterday with Acer Portal Setup v3.01.2006.
No other "ab..." applications were installed.
The host PC has a clean install of Win7 Pro with all updates.
Apparently there is a bug, possibly involving a corrupted Acer ID account.