No matter what screen I'm on, keep getting message "Acer Portal Has Stopped". Help??

peggie

No matter what screen I'm on or whether I'm typing a message or posting something, a message pops up saying "Acer Portal Has Stopped". It gives me the option to "report", which I have now done twice, or to press "okay", which I have done several times. As soon as I press okay, it lets me continue what I'm doing for a minute or two, then pops up with that message again. What does this message mean and how do I get rid of it. I've only had the Acer Iconia A1-810 about a week and this is the first problem thats come up. I have full battery, have not overloaded the tablet with "stuff", have recently installed the new KitKat update and have now turned off the tablet & turned back on a few times. Still keeps happening. HELP!

UPDATE!  Well, I tried again-turned off the Acer, waited a few minutes, turned it back on & so far, so good, have not seen that message popping up again. If anyone can still tell me what it was for and what to do the next time I'd appreciate it.

IronFly

Acer portal:

https://play.google.com/store/apps/details?id=com.acer.ccd&hl=en

 

This application will give you access to the new BYOC Acer applications, cloud applications:

http://www.acer.com.sg/ac/en/SG/content/byoc-home

 

One thing that you can try if the issue will appear again, is to clean application cache:

 

system settings/Applications (Apps)

 

Select ALL and scroll until you find Acer Portal, tap on it and tap on "clear data" and "clear cache" if needed; thiw will reset the application to default settings.