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ACER is about 1000% lower on customer service scale. I know Admn's will delete this but the only answer you ever get is to Contact ACER 2nd party PAID support so you can PAY $$$$$ for the answer to the Recovery Software you just PAID for. I am a Retired IT Person with 20 years experience and know that it just a BIOS issue or a switch (/a) or something like that to fix this problem. So how do we return the Recovery Software that doesn't work?