S271HL problems, won't wake and sleeps incorrectly

ijphatcher
ijphatcher Member Posts: 1 New User

Brand new S271HL. Hooked up initially to Dell XPS tower, Radeon Card, HDMI. Using as a second monitor. Goes to sleep after a random amount of time, but power light stays blue. Won't wake from mouse or keyboard.

 

Turn off then on and picutre comes right up. Have every setting on computer power saving set to DO NOT SLEEP. Main 15" dell monitor never goes to sleep so I can tell for sure that the computer and video card are not sleeping.

 

Swapped to using the S271HL as the main and only monitor to test, hooked up DVI. "Turns off/Sleeps" power button blue within 3-15 minutes @ 1080P res. Turn off/Turn on picture comes back, no wake up by mouse keyboard. Tested by lowering resolution to 800x600 stayed on for approx 3 hours.

 

Hooked up to cable tv box via HDMI @ 1080p, watching live TV goes dark in 15 minutes... Blue light...

 

Broken , or does anyone have a possible solution? I would say video card/computer related but blew that theory out of the water plugging it into the cable box...

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    There definitely sounds like a hardware issue and would suggest contacting technical support in your region for assistance.

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