Acer Aspire 5742Z Black screen on power up

Ricocirino
Ricocirino Member Posts: 2 New User

I have just acquired  the acer 5742z which came with a very cracked lcd screen. but it worked ok. Then next day i switched it on and all i got was a black screen. No attempt to post or boot. Power light is on and disc spins up. Insert boot disc into dvd palyer and it seems to read but no thing else.

 

Tried vga output to monitor but no display. I have read many forums on this topic but i am lost.

 

ANy help would be very welcome from you guys.

thanks in advance

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Unfortunately, it sounds like there may also be a problem with the main board, if you can't even get video to an external monitor. It seems that you may need to look into having someone repair the system, or contacting Acer to see if there are any service options available on this product.

  • Ricocirino
    Ricocirino Member Posts: 2 New User

    yeah ... no image to a monitor external, this happened after I opened my notebook for a routine cleaning ... any suggestions how I can fix this?

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Unfortunately, not really. Did you make sure the system had no power when it was opened and you were grounded with an ESD strap? It could be possible the system board was damaged, but it is hard to say without physically examining the system. Sorry, I can't be of more help.

     

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