How do I submit a question and problem to Acer tech support?

Crewcutter

I can't find an email address anywhere on the site.

 

 

Cory-Acer

Hi Crewcutter,

 

Several regions, including the U.S., have moved away from email support. The change was due to the fact that email support consistently ranked lowest in customer satisfaction and does not provide a timely response like phone or chat support. Here are some links for the US region to help you get in contact with us.

 

Chat: http://acer.custhelp.com/app/chat/pre_chat_launch

Phone Contact Info: http://us.acer.com/ac/en/US/content/service-contact

Customer Self Service (create a repair request online): http://customercare.acer.com/customercare/Default.aspx

 

Hope this helps,

Cory

Crewcutter

No that does not help and it appears I'm getting the runaround. My warranty ran out 3 days ago so now I seem to be cutoff from help through chat. A supervisor through chat said she would help me and I have not heard a word from her. I want driver 9.0.4.1026 for my chipset on Acer Aspire V5-571P. The download center says it's available. However when I go to install it, the driver that is installed is 9.0.3.1029. My warranty on this issue should not be cut off until resolved. The supervisor also said to re-download in a few days. She said that Acer possibly had put the wrong drivers on the download center. I tried downloading 4 days later only to have it install the wrong drivers again. I have installed both automatically and manually with no luck.

Also, she said that she would help me with my wifi card issue. My internet will not stay connected. Evenmore when the laptop goes into sleep mode it disconnects from the wireless totally. I have to constantly reboot. The Atheros driver for AR5BWB2222 that is thw latest ....2076 does not work at all. However when I install an old driver like 10.0.075, 10.0.0217 or .225 or .224 I get a better response. The best I get is from 10.0.075. I never had a problem with windows 8. it was only when I upgraded to windows 8.1 that I had the problem. I have installed all the drivers both manually and automatically with no luck. Doing a web search on this topic it appears as though 1000's of people have the same issue and Acer has done nothing to fix the issue.

moreover, without the proper chipset drivers and funcioning wifi drivers my miracast wont work with my ptv3000. It too worked with your older drivers on windows 8 and older drivers. I have spent a year with Netgear trying to figure out why the ptv3000 does not work anymore. It comes down to the graphics driver, the chipset and the wifi card driver. Though .276 atheros wifi card driver dooes not work, it is the correct driver I need (possible older drivers will work). I have the correct intel graphics 4000 drivers compliments of Intel and not Acer. Now I just need the proper chipset drivers. You say you provide them yet they dont install as the updated drivers.

I am very tired of dealing with you people. Your chat line is a joke. Not one person there could help me with any of these issues. They kept giving me circles with canned scripts.

it's time Acer helps me as i will have to seek legal counsel next. As it stands word of mouth is not your strongest marketing tool.

i would nt have to be so straight forward if you would just rectifiy the problems.

I'm not computer illiterate and have done the obvious here. even turning off Power Mngt for the wifi Card and disabling bluetooth.

Please assist me.

 

MAS/crewcutter

Cory-Acer

Hi Crewcutter,

 

As far as the Windows 8.1 chipset driver, I'm going to have to do a little digging to find out what's going on with 9.0.4.1026. I'll get back to you on that to ensure that the correct driver is uploaded on global downloads platform.

 

With wireless, the argument of 1000's of complaints is not something I can directly address. We've sold hundreds of thousands of these units so 1000 complaints, while we don't want people to have to deal with it if possible, is not something we can fully avoid with all of the different variables that goes on with a wireless network. Unfortunately, there are compatibility issues that occur. With that said, I would suggest changing the channel that your wireless network is on, as we've found that to be the most successful fix for those who drop connection.

 

Finally, send me a private message with your Serial Number, I don't want to leave you without a solution to your issues just outside of your warranty window...we'll see what we can do about bumping that up.

 

Thanks,
Cory