monitor connection issues.

israelgd
israelgd Member Posts: 1 New User
I have the Acer ACT 605, referbished from newegg. I got this unit yesterday, 7/21/14, at first when I plug a VGA cable into the computer and monitor everything worked fine. But when I connect my hdmi cable into the monitor, the screen went black and the mouse and keyboard wont work. This is a serious problem I would like help with, customer servie has not been helping since it is a referbish unit and newegg wont help until Acer says something. I dont want to be traped into waisting my hard earn money.

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Try powering down the computer and monitor. Just connect the HDMI cable to the computer and power the system and monitor on. If nothing is on the display, check the computer for a second HDMI port and repeat the proceedure.

     

    If you are still having problems, try the monitor on another computer with HDMI, or contact warranty support according to the warranty brochure in the product.

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