Monitor not supporting resolution above 1280 x 768.

cj7477
cj7477 Member Posts: 2 New User
in 2014 Archives

Hi, I am using Acer P196HQV monitior for past 3 years without any problem. But recently when I tried to increase the brightness while a video was playing the screen goes complete black. I connected it to may laptop to verify the monitor problem. And found that the monitor screen comes alive under resolution 800 x 600 to 1280 x 768. But when I tried 1360 x 768 resolution, it starts to flicker leaving a portion on left blank. And on 1366 x 768 resolution screen goes complete black.

 

Recently I upgraded my desktop to Intel Core i3 (Windows 8) from AMD Anthlon XP 2400+ (Windows XP).

 

Please help me to solve this problem.

 

Thanks.

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,353 Community Administrator

    How are you connecting your monitor (DVI, HDMI, or VGA)?

     

    What is the maximum resolution your graphics card supports?

  • cj7477
    cj7477 Member Posts: 2 New User

    I am using Acer P196HQV monitior. It's has a VGA connection only.

     

    No graphics card installed. So, It is using the Intel HD 4400 Graphics that comes with Intel Core i3 processor. 

     

    I don't know the maximun resoluton it supports. But it does recognises the monitor with its model name and shows "1366x768" as recommended resolution.  At present I m using "1280x800" resolution which is working fine. As soon as I apply the recommended setting, screen goes black.

     

    Note: 1366x768 resolution was working fine earlier to this problem.

     

    Thanks for replying Smiley Happy

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,353 Community Administrator

    If you have tried on multiple computers that can support that resolution and tried multiple cables, it sounds like a hardware issue. We would suggest contacting technical support in your region for further assistance with this issue.


    Acer Service and Support

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