Unable to play videos

Fletchrs
Fletchrs Member Posts: 15 New User

I have an Aspire I V5 touch screen it has played all types of videos via you tube, itunes and from cd (ie jpegs), but all of a sudden when I try to play a preview of a film in itunes it tells me it cannot open it an error ocurred, the same in you tube but in both if I advance the file I can see single slides?and all others from the news I cannot watch any

 

Any ideas please.

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    This sounds like a software issue or setting. You can try installing or checking for the newest version of Adobe Flash player to see if that resolved the issue. You may also want to try and reset your internet browser settings as well. Also clear your browsers cache / cookies and make sure Javascript is enabled.

     

    If this does not resolve the issue you can reinstall your operating system using our recovery software, Acer Recovery Management.

     

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