Just bought Acer Aspire X1920 in December. Now when I shut down computer, it goes to Blue Screen.

mcatherineday
mcatherineday Member Posts: 1 New User

Just bought Acer Aspire X1920 in December.  Now when I shut down computer, it goes to Blue Screen.  Message on Blue Screen is the following:  Stop: 0x00000076 (0x0000000000000000,0xFFFFFA8003c4E060,0x0000000000000001,0x0000000000000000)

What can I do to fix problem?

 

Mary

 

[edited for privacy]

Answers

  • tom85
    tom85 Member Posts: 257 Mr. Fixit WiFi Icon

    Trye this one first

     

    1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer by clicking the Start button Picture of Start button, clicking the arrow next to the Shut Down button Picture of Shut Down button, and then clicking Restart.
    2. Do one of the following:

      • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by shutting down and restarting your computer.

      • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start, and then press F8.

    3. On the Advanced Boot Options screen, use the arrow keys to highlight Last Known Good Configuration (advanced), and then press Enter.

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