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I have the same problem on my acer A500 tablet. It is past warranty and the on-line help is non existent for out of warranty products. Very frustrating. The only help I can find is booking a repair that will cost what appears to be a flat rate of $249. I try to book this and it will not take my address. Grrrrr. All I want to know is if there is a local place I can take it for a repair that I think will not be that difficult or costly.