Disgraceful service, First Time Customer - Basel, Switzerland

Fru5trated

Hello,

I recently became an Acer customer for the first time, having bought a tablet through a distribution shop on 20th August. The model is Iconia A210.

There were a variety of problems with the tablet - it never worked properly. The first time it was sent to Acer for repair, it returned unfixed and with new problems including damage to the screen. The second time, it didn't return, and I received a letter demanding money from the distribution shop. I was told it couldn't be repaired under guarantee.

I have contacted the distribution shop many times about this situation, explaining that they are trying to penalise me unfairly, and that:

the item has always been of unsatisfactory quality

the customer service experience has been dreadful

the stress and anxiety is overwhelming, when people should be helping me, and they are not

both the distribution shop and Acer have obligations within the law to deliver items that are fit for purpose

I find this whole situation appalling. I am a first time customer of the distribution shop and Acer, and this is disgraceful. If both cannot provide a functioning tablet , it should not have been sold as such, and it is unfair to try to penalise a customer further for inadequacies in the service delivery, which warrant an apology, not a demand for more money.

Can you help?

Fru5trated

I have also contacted Acer in Switzerland many times but nobody from Acer bothers to answer.

Fru5trated

I've finally made contact with Customer Service for Acer in Switzerland, who are reviewing the case. I will update this thread, as I know more. It has been such a struggle to get anyone from Acer to care about my experience. I hope they deal with this properly, so the pain and frustration stop for me as their customer.

Fru5trated

Still no significant developments to report. Acer haven't responded to me for a while.