6930G bios upgraded now wifi not working

deadpoet

I was updating and cleaning up everything I could on this laptop so assist the user, I started with the bios.
After the laptop restarted the wifi light didn't come on and I can't work out how to get it on (there is no switch or button, not that I can see)
The drivers must work as in network connections you can see the device and it says no wireless connections available.

Any help would be much appreciated.

Cory-Acer

So above the keyboard are a couple options that can enable/disable wireless among other things. Here's a terrible picture but section 12 has the wireless keyboard switch. If we're on the default OS and everything is in order, when you swipe that you should see an OSD of Wireless Enabled or Wireless Disabled.

 

laurent_14

Hello deadpoet,

 

Go to Services like this:

 

- Click on Start

- Type the command mmc services.msc in the Search box

 

WLAN AutoConfig --> Right click --> Properties ---> Startup type: select Automatic and click on [Start]

laurent_14

It works now. Give your feedback...

deadpoet

This setting was already turned on, I tried stopping and then starting the service but made no difference

napalm

 

Your network would be protected by encryption (ie. WEP, WPA, WPA2, etc.). 

Did you attempt to key in the encryption key anew to ensure that it is correct?

Can other computers connect to the same network without issue?

 

 

deadpoet

Let me try and explain again I don't think I explained the issue properly, wifi was working absolutely fine no issues at all. This is not my laptop I am fixing for my daughters friend, I am an IT professional and completely stumped. But as you know sometimes you miss things even if you are a pro.

 

I updated to the latest bios as on the acer support page, once the laptop rebooted the wifi light did not turn on and when you goto wireless connections it is showing none available. If you goto networks connections to see what hardware there is, you can see the wirless adapter is there and its showing as on.

 

There must be a link between what makes the light for the wireless on the laptop be off and no wireless connections being found.

 

I've found an old USB wireless adapter, and installed the drivers which makes wireless works fine.

 

Hope that helps explain myself a bit better?

Cory-Acer

Hi deadpoet,

 

While I don't have a steadfast 'solution' I did run a sanity check to make sure there weren't any consistent issues with the BIOS update and failed WLAN on the AS6930G. I didn't find anything internally, and the BIOS has been live for nearly  5 year. I'm confident if it was a direct result we would have heard of it and fixed it by now.

 

The fact that the light doesn't work is strange, but if there is something going on with the wlan card itself, it couldn't be out of the question for the light to not be responsive if the cards not.

 

I might suggest starting at reinstalling the wireless drivers completely just to make sure something wasn't affected such as a setting. Then if you're really interested in going further, a system reload should give you the best results. Here are steps on how to do recovery. http://acer.custhelp.com/app/answers/detail/a_id/12869

 

Hopefully some of this helps,

Cory

 

 

deadpoet

i've removed the wireless drivers and now reinstalling, lets see how it goes.  

 

In the meantime the option of a recovery are of the window as they don't appear to have one, was the 6930G an XP or Vista laptop or did it come with Win 7. I've got a feeling they have messed around with it and installed a fresh copy of windows although some acer programs are there.

 

I will have to do a magic jelly bean job on the licence and reinstall windows 7 myself from scratch if wireless option does'nt work.

deadpoet

Ok after installing fresh wireless drivers its telling me that the wireless radio switch is turned off, but like I have said before I cannot find the wireless switch is there a hidden one on these laptops?

Cory-Acer

So above the keyboard are a couple options that can enable/disable wireless among other things. Here's a terrible picture but section 12 has the wireless keyboard switch. If we're on the default OS and everything is in order, when you swipe that you should see an OSD of Wireless Enabled or Wireless Disabled.

 

deadpoet

Wireless now working... and proof us pro's really don't always know everything lol

Cory-Acer

Great to hear! Was it that "switch" above the keyboard?

 

 

deadpoet

Yes I really had know idea it was touch activated, it tried before and was'nt working